Contract Support Manager

Requirements:

Professional Experience and Skills

• At least 2 years of experience in contract management, sales support, or administrative coordination with B2B clients.
• Experience working with CRM systems (e.g., Salesforce, Dynamics, or similar).
• Experience with SharePoint or other document management tools.
• Familiarity with tender processes is a plus.
• Experience in IT services or solutions is an advantage.
• Advanced or fluent level of English and Ukrainian.

Client Relations and Communication

• Ability to communicate effectively with clients and internal teams (legal, finance, sales).
• Strong organizational and time-management skills to track multiple deadlines.
• Ability to identify issues during contract negotiation and contribute to solutions.

Personal Qualities

• Detail-oriented with high accuracy in documentation and data entry.
• Proactive and self-motivated, able to work independently and in a team.
• Strong problem-solving skills and readiness to take responsibility.
• Quick learner, eager to acquire new knowledge and skills.

Key Responsibilities:

Contract Management

• Prepare, coordinate, and track contracts: collect client details, complete templates, register contracts, manage internal and client approvals, and ensure timely signing and document exchange.
• Handle contract renewals, amendments, and compliance with special terms.
• Identify and address client objections during contract negotiations in collaboration with internal teams.

Sales and Tender Support

• Prepare and send commercial offers, presentations, questionnaires, and tender documentation; ensure proper storage and linking in SharePoint and CRM.
• Support tender processes and work with tender platforms.
• Communicate with clients on operational matters throughout the sales process.
• Provide cost calculations and consult clients on contract and questionnaire topics.

CRM and Document Management

• Maintain accurate records of organizations, contacts, contracts, and deals in CRM.
• Set up and manage folder structures in SharePoint with correct linking to CRM.
• Perform regular database maintenance (duplicate removal, data completeness checks).
• Track personal tasks and deadlines through CRM.

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